What car models is this car dog hammock suitable for?
This dog car hammock fits most car models that have detachable headrests on their seats. Please check the dimensions carefully before purchasing.
Is this dog hammock machine washable?
No, we recommend this pet cover for washing machines. Please use a damp cloth, vacuum cleaner, or your hands to gently hand-wash it.
Is this car dog hammock foldable?
Yes, you can easily fold it when not in use. All its parts are conveniently foldable.
Are the headrests straps adjustable
Yes, they are conveniently adjustable to fit your car seats.
Are there any space to attach the seat belt?
Yes, this dog hammock has Velcro openings in the fold so you could attach the safety belt.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
This is my experience with dog hammocks. I’ve been through probably close to 7-10 different ones, most failing and breaking within a short period, and the companies would disappear so I couldn’t even file a warranty claim. That was my mistake for buying the $30 ones on Amazon. The cheap ones on Amazon look nice - but they’re photo shopped. They are not thick, the door panels don’t cover the entire door and have no extra protection besides the real thin liner, and has to hang from the handle. The zippers are the cheapest ones possibly made, clips are plastic and sewn directly onto the hammock - one clip breaks anywhere, nothing can be done. I’ve had zippers break, clips break, rip, and just overall ended up spending more money trying to find a good one on Amazon over spending money on quality. I came across Owleys. I finally caved and got the original, and fell in love. Once in hand, I understood why it was the price it was. I was so mad at myself for not just getting it after the first cheap one broke, but they’re good with the photoshopped pictures and making them look so much better than they really are. I have been extremely happy with the original, and then I saw the new model come out and knew I had to have it, as I have a service dog who, if I’m not working, is always with me. I also couldn’t think what they could possibly improve on? So let’s find out. The first impression I had when opening it, is the material felt a bit more durable, and the stitching was done different, my guess to increase the strength or durability of the hammock. I also noticed that there was no more seat anchors, which at first I was worried about - but after using it for about a month, I haven’t noticed a difference between seat anchor or no seat anchor. I thought the seat anchors were so important before that, I’d get in the trunk and put a bungee cord on each one and strap it to something, which by the way, was a real pain lol. Come to find out it’s not even necessary. Just like the other version, the side panels have extra hard padding and are taller, so it actually protects your whole door and the hard padding actually works. The zippers are extra heavy duty, and slide surprisingly easily. I say that because all of the zippers have (I think it’s leather, or a soft leather type material) that cover ALL the zippers. You would think the zippers would get caught in it, but they don’t. All the zippers at the ends have Velcro straps, which helps a lot with support, instead of relying on the zippers for support. I like the idea they have on the new straps they’re using that go around the headrest. Instead of being stretchy or just one length, all of them are now adjustable in length so you can make it smaller for smaller cars, which will help keep the hammock raised and even, or lower it if you have a big car. Awesome idea. Really like it because on the old one just barely on the top corners of the seat, my girl could get by and would get a little slobber on it. I was able to raise it that extra inch or two, problem solved. They also added a third pair of buckles for cars that have 3 headrests in the back for more support. They also made this one super portable. Pop it out of the car real quick, and you can fold it up and it has a strap to close it and a handle to carry it. It’s surprisingly light and folds up REALLY small for how big it actually is. For people who are not like me and dedicate his entire back seat for his dog, and take the hammock out frequently, will love this. Overall, I can’t complain about anything. There isn’t a better car hammock for pets on the market. Don’t do what I did and buy the cheap Amazon ones. They offer no where near the level of protection that this one does. My dog spends a whole day at a time, very often, in the back on the hammock, and my back seats still look like the day I bought them & my door isn’t all scratched up by the arm rest or handle bar from her trying to put her head out the window. If you don’t believe me, buy one of the $30 Amazon ones and buy one of Owleys. If you care about your car, see which one gets returned ;)